Support - Back bone of the Software :Software Development Company, Moradabad, Uttar Pradesh, India.- Support
Continuous up gradations in the software done by our highly committed R&D team makes our software feature rich ,dynamic and future tuned as we come up with value additions in the software even before our clients / competitors can even think of it.
Support Services Provided by Rushda Softwares :
Both on-site and off site support are provided as per need and requirements. Tele support, email and remote desktop/ remote system administrator/VPN comprises of the main off-site support techniques.In order to make the system operational, site visits may be necessary during the initia phase of the implementation period.Minor changes in the reports and other aspects shall be taken care of by our development centre and sent across through email.Complete training and user manuals are provided to all our customers for easing the implementation process provided there is limitted customisations.
Annual Maintainance Contract :
Like any other technical system maintenance service is required for the installed software, but the maintenance method and technology is different from other technical system. Functionality of the software varies from institution to institution. Modifications need proper documentation and records to ensure support in the future. Basically the maintenance takes place at the developer end and needs the maintenance of its software componets and docs.Hence we get into a service level contract after the waranty period in order to ensure smooth support for the installed software for the years to come.